Solve 1st und 2nd level support cases without inqueries
Create and edit tickets directly in Dynamics
Automatic recording of all support-relevant data
Solve 1st und 2nd level support cases without inqueries
Create and edit tickets directly in Dynamics
Automatic recording of all support-relevant data
Users can open PowerDesk® in the main navigation of Dynamics 365. After 2 optional questions about the problem, the user can submit the ticket.
These include: A screenshot, browser type, session ID, environment, business unit, security roles and many more. These are automatically attached to the ticket.
Long mail processes to solve a problem are a thing of the past. With PowerDesk® your support no longer has to use resources to solve problems.
PowerDesk® integrates seamlessly (without customization)
with the following modules:
All relevant support information is read from Dynamics 365 CE and made available for support, including a screenshot.
PowerDesk® allows users to create and edit tickets directly in Dynamics. Tickets can also be sent directly to your existing ticket system.
PowerDesk® is simply an extension in the main navigation of Dynamics 365 and is therefore quickly integrated into your environment.
Service failures on the part of Microsoft are logged automatically, making it easier for you to enforce your SLAs.
.svg){kind=icon}
Serviceausfälle seitens Microsoft werden automatisch protokolliert, was Ihnen die Durchsetzung Ihrer SLAs erleichtert.
You know immediately: Is the problem with Microsoft, the partner or our customizations?
PowerDesk® can automatically scan your environments every 15 minutes.
If there is a fault in your environment, you will receive a notification directly in Dynamics 365.
You decide who can create ticketsYou can easily assign your predefined roles within PowerDesk®. Your existing roles and rights concept can remain in place.
Your incident data never leaves your Microsoft instance.
You can customize the security roles as an admin directly in PowerDesk®.
Download our free technical factsheet now and find out more.
With PowerDesk®, developers receive feedback more quickly after the implementation of new features. This speeds up collaboration between users, developers and consultants.
Accelerate the time-to-value for your customers with PowerDesk®.
A PowerDesk license is valid for one instance.
We are a team of independent Microsoft Dynamics consultants and product developers. With the knowledge from the Microsoft Product Group, we build software solutions that utilize the full potential of Dynamics.
Managing Director of Leading GmbH and Product Owner behind PowerDesk®
Developer of the PowerDesk® monitoring services
Architecture and lead developer of PowerDesk®
PowerDesk is licensed per environment (instance/environment) and user. The minimum term for a PowerDesk license is 1 year from the date of purchase.
The PowerDesk license can be extended at any time. The administrator will receive an e-mail notification four weeks before the license expires and there are two options for renewing your license:
Option A: Through your contact person (within the company) or a Microsoft partner.
Option B: Send an e-mail to support@powerdesk.de. Important: To correctly assign your extension, please use your business e-mail address.
Microsoft licenses - The PowerDesk app requires one of the following licenses:
Power Apps per App or
PowerApps per User
Dynamics 365 or
Microsoft 365 Licence with Premium Connector
PowerDesk receives regular updates. The implementation of this solution complies with Microsoft development standards and will not interfere with your existing code.
The roadmap for the PowerDesk support tool shows our planned developments and improvements to ensure you get the best out of our solution. Our priority is to continuously optimize your support experience and deliver features that meet your needs. Here is an overview of our planned roadmap:
Q1: Improved user interface (UI) and user-friendliness
We will be updating the user interface of the PowerDesk support tool to make it more intuitive and efficient to use, and new personalization features will be added to better tailor the support process to your needs.
Q2: Advanced integrations and automation
We will analyze new integrations with common support systems to enable seamless data transfer and integrate automation tools to simplify routine tasks in the support process and save time.
Q3: Improved reporting and analysis
Advanced analytics are introduced to provide detailed insights into your support workflow and customizable dashboards allow for better monitoring and performance improvement.
Q4: Expansion of mobile support
Our mobile application is being updated to make it easier to access support tools on the move, with improved usability and features for mobile devices at the heart of this phase.
This roadmap is continuously updated and adapted to respond to user feedback and changing requirements.
We look forward to working with you to continuously improve the PowerDesk support tool and respond to your specific requirements. Thank you for your trust in our solution!
We are here to help you with any questions and concerns you may have about our solution and to ensure you have the best possible customer experience.our dedicated support team is available to assist you with the following concerns:
Technical support: If you have technical problems or questions about setting up and using PowerDesk, we are here to help. We provide step-by-step instructions and solutions to ensure you get the most out of our software.
License and billing questions: Our support team is happy to help you with licensing, renewal or billing questions. We provide clear information and assistance to ensure you have the right license for your requirements.
Feedback and suggestions: We value your feedback and suggestions to constantly improve our solution. Let us know your thoughts and we will carefully consider your feedback and incorporate it into future updates.
Please contact us:
Phone: You can reach us by telephone on +49 2203 183 76 80. Our support team is available from 08:00-18:00.
E-Mail: Send your questions and concerns to support@powerdesk.de. Our team will get back to you as soon as possible.
We are committed to providing you with the best support and service. Your success with PowerDesk is our priority. Thank you for choosing PowerDesk and don't hesitate to contact us if you need support.
At PowerDesk, we understand that every organization has unique requirements and business processes. That's why we offer individualized customization to ensure that our solution fits your specific needs perfectly, and our experienced team of developers and experts are available to develop customizations and extensions for PowerDesk.
We offer:
Customization of functions: If you need additional functions or special workflows, we can create them for you and integrate them into PowerDesk.
Integrations: We can develop customized integrations to seamlessly incorporate PowerDesk into your existing systems and processes.
User Interface Customization: We customize PowerDesk's user interface to your brand and preferences to ensure a consistent and user-friendly experience.
Reporting and analytics: Our experts can create specialized reports and dashboards to provide you with detailed insights into your data and processes.
Our customized solutions are developed to the highest quality standards and carefully tested to ensure that they function smoothly.
Contact our customizing team to discuss your requirements and create a tailor-made solution that meets your business needs.
We look forward to working with you to perfectly customize PowerDesk to your individual needs and provide you with the best possible support.
Information we collect:
Organizational Data: PowerDesk is designed to operate within your organization's environment. As such, all information, including data, files, and interactions, is stored on your organization's Microsoft Power Platform tenant as the default configuration.
User Information: When you use PowerDesk, we may collect certain user information, such as names, email addresses, and roles within your organization. This information is used for user authentication and access control.
Usage Data: We may collect usage data, such as feature usage, error logs, and user activity within the support tool. This information helps us improve the tool's functionality and troubleshoot any issues.
We use the information we collect for the following purposes:
Providing Support: We use your data to provide technical support and assistance as requested by your organization.
Improving our Tool: Usage data helps us enhance and optimize the performance and features of PowerDesk.
Security: We use data for security purposes, including monitoring for suspicious activity and protecting against unauthorized access.
Data Security
We take data security seriously. Your information is stored securely within your organization's Microsoft Power Platform tenant. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by applicable laws and regulations.
Security PowerDesk is equipped with predefined security roles that enable easier and more effective management of security settings. These predefined security roles provide clear functions and authorizations to ensure protection and control over sensitive data and resources.
These roles allow you to specifically define who can access which PowerDesk tables and what actions they can perform, enabling a tailored approach to security in your organization.
Security types:
- PowerDesk Admin
- PowerDesk Feedback Manager
- PowerDesk Feedback User
- PowerDesk Ticket Agent
- PowerDesk-Ticket User
